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privacy-policy

Providence BD’s privacy policy applies to the personal information we collect from our customers through our website (providencebd.com) and at stores across Bangladesh. This policy outlines the information we collect about customers; how we use, disclose, and otherwise manage this information. Ensuring the privacy of your personal information is of utmost priority to us.


When and how information is collected by Providence?


We collect personal information when you-

• Purchase, order, return or exchange products and accessories

• Register on our website

• Track your order through our website

• Sign up for our blog/newsletter

• Participate in our web surveys

• Contact us with a question or complaint and when you review a product on our website

 

Information collected when you shop at Providence

– You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases, we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or inquiries through emails or complaint/suggestion forms.

Information collected by the Providence website

We store the basic information you provide in the online registration of our website as a customer. We also store our own website page browsing history and purchase history of a registered customer in order for our sales team to track their orders.

Information collected for orders placed over Messenger and Instagram Direct Messages

We only collect basic information about you like Full name, cell phone number, Email Address and Delivery Address when we receive orders through our Facebook page messenger and Instagram Direct Messages.



Collection list

Gifts

The best gifts are not wrapped in paper, but in love

Contact us for gifting enquiries.

Delivery

We currently deliver all over Bangladesh. Delivery charge within Dhaka is 60 taka and outside Dhaka is 150 taka. If the order is valued  over 10000 taka, then the delivery is free of cost.

Exchange/Refund

If you are not satisfied with your purchase you can return it to us within 15 days from the purchase date for an exchange or 100% refund.